Warranty

Thank you for purchasing a piece from Oh Paddi. We hold ourselves to high standards and are confident that you’ll be pleased with what you purchased. However, if you discover a defect in your Product, please contact us at hello@ohpaddi.com

PLEASE NOTE THAT OUR LIMITED WARRANTIES APPLY ONLY TO ORIGINAL PURCHASERS OF CERTAIN GENUINE OH PADDI HOME PRODUCTS WHO PURCHASED THEIR PRODUCT(S).

Please inspect your Oh Paddi piece carefully within three (3) days of receipt of delivery. You must report, within three (3) days of delivery, any physical damage or defect that is present in the Product at the time of delivery; any physical damage after such initial three-day time period will invalidate the warranty. 

1 Year Limited Warranty

The terms of the Limited Warranty are as follows:

Applicability. Your new Oh Paddi furniture product is covered by a 1-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from ohpaddi.com. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

Limitations. This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Oh Paddi will, for 1 year following the date of the original purchase, at Oh Paddi's option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Oh Paddi to be defective in material or workmanship. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident, negligent or commercial use. Colour and variations are natural in wood and also are not covered by the Warranty.

Defects Covered. Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

• Any physical flaw in the material or a manufacturing defect that causes the Oh Paddi piece to split, crack, break, or otherwise fail under conditions of normal use and proper handling.

Repair or Replacement. Oh Paddi will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, colour, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

Exclusions. This Limited Warranty does not cover changes to your Oh Paddi that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the bed frame. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of Oh Paddi furniture, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use, please contact us at hello@ohpaddi.com

Imperfections. In addition, some degree of individualisation of your Oh Paddi furniture should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and colour, finish, and other kinds of aesthetic variations are natural in wood. These are not “defects” for which you can seek a remedy under this Limited Warranty.

More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) scratches, dings, dents, stains, soiling, burns, and discolouration that occur over time; (d) dampness or mold; (e) individual or personalised allergies and sensitivities; (f) color and finish variations; and (g) naturally occurring wood aromas.

Abuse, Misuse, or Neglect. In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) physically abusing the Product; (c) burns; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorised retailers; and (g) commercial use of the Product.

Effective as of September 07, 2020