Warranty

The Warranty Guide

Every Oh Paddi piece is shaped by our two hands in Brisbane and built to be part of your home for years. Our warranty reflects that confidence — so you can order knowing we stand behind what we make.

Warranty Period

All Oh Paddi furniture is covered by a 2-year structural warranty from the date of delivery, for both residential and commercial use.

Our structural warranty covers manufacturing defects — any flaw in materials or workmanship that causes your piece to split, crack, break, or otherwise fail under normal use. It doesn't extend to surface wear or the natural characteristics of timber, outlined below.

Planning to use our furniture in a restaurant, café, or high-traffic hospitality venue? Get in touch before ordering — with the right preparation we can build for these environments, and we'll confirm your coverage in writing.

Our pieces are designed for indoor use. Outdoor conditions — humidity, moisture, temperature swings, and direct sunlight — can permanently damage timber and finishes, and aren't covered.

Timber & Finish

Timber is a natural material. It expands and contracts with the seasons, and no two pieces are ever identical — slight variations in grain, tone, and surface are part of what makes your piece yours, not faults.

Our 2-pack polyurethane finish is tough and made for everyday life, but like any painted surface it will show its history over time.

The following aren't covered by this warranty:

• Everyday wear — surface scratches, dents, chips, or marks from normal use.
• Natural timber movement or colour change from environmental conditions, including placement near fireplaces, heaters, air conditioning, or in direct sunlight.
• Damage from moisture, spills left to sit, or humid environments.
• Damage from harsh, abrasive, or inappropriate cleaning products — see our [Care Instructions] for what to use.
• Damage from impact, misuse, improper moving, or accidents.
• Pieces purchased second-hand or from anyone other than Oh Paddi directly.

Damaged or Faulty on Arrival

We personally inspect every piece before it leaves the workshop. If yours arrives damaged or with a fault, email hello@ohpaddi.com within 2 days of delivery with your order number, a brief description, and photos — we'll make it right.

Making a Warranty Claim

If you believe your piece has a manufacturing defect within the warranty period, stop using it and email hello@ohpaddi.com with:

• Your order number
• A description of the issue
• Clear photos (and video if helpful)

We'll review your claim promptly. Where a claim is confirmed, we will repair, replace, or refund the piece — repairing or replacing the affected component where possible, since it's faster for you and wastes less.

This warranty applies to the original purchaser and isn't transferable.

Your Rights

This warranty is in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including that they are of acceptable quality and match their description.