Shipping & Payment Terms
General Shipping Info
It is important to us that you are happy with your purchase, please read the following regarding payment, shipping and terms. Should you have any other queries please call or email us to discuss.
We accept payment through ShopPay, Stripe, Afterpay or via bank transfer. In the case of a bank transfer, we will supply you with an invoice including all the details needed.
We use a range of domestic couriers and freight partners depending on the size of the order and DHL Express for all international orders.
Domestic shipping times range from 1-5 days depending on your location, this timeframe may be extended due to circumstances beyond our control. This timeframe does not include the time to create the piece, refer to the product details for information regarding this.
We use DHL Express for all international orders. We've endeavoured to add in as many international zones as possible, however if the checkout does not allow you to proceed, we might of just missed adding your country in, therefore just flick us an email firstname.lastname@example.org to organise.
For international orders, our product and shipping prices exclude any applicable local government customs duties and taxes. These charges are separate to our business and are the sole responsibility of the customer(importer).
International shipping varies greatly depending on your location, anywhere from 3-15 days). This timeframe does not include the time to create the piece, refer to the product details for information regarding this.
As all of our pieces are made to order, cancellations of orders are not permitted if an order has been placed.
As all our pieces are made to order, we do not accept refunds for change of mind.