Shipping, Payment Terms and Cancellation Policy
Shipping, Payment & Cancellations
We want you to love your Oh Paddi piece — and to know exactly how ordering works before you commit. Questions about anything below? Email us at hello@ohpaddi.com and we'll reply within a business day.
Payment
We accept Visa, Mastercard, Amex, ShopPay, Apple Pay, Afterpay, and bank transfer (we'll send an invoice with everything you need).
Prefer to split it? Select the 50% Deposit option to pay half now and get your piece into production. The remaining 50%, plus shipping, is charged once your piece is complete and ready to send. No fees, no interest, no catch.
Shipping
Within Australia — We use trusted couriers and freight partners depending on the size of your piece. Delivery typically takes 1–7 days from dispatch, occasionally longer during peak periods.
International — We ship worldwide via DHL Express, typically 3–15 days depending on your region. International prices exclude local customs duties and taxes, which are the customer's responsibility. If checkout won't accept your country, email us — we'll sort it out.
Shipping timeframes are for delivery only and don't include production time — see our lead times on each product page.
Changing your mind
Every piece is made to order — we don't hold stock, and production begins soon after you order. Because of this:
- Within 48 hours of ordering: you can cancel or change your order free of charge. Just email us.
- After 48 hours: your piece is in the production queue and materials may already be committed. Cancellations at this stage are not available.
- Once delivered: we can't accept returns for change of mind.
Lead times are estimates, and occasional delays (materials, freight, weather) can happen — we'll always keep you updated, but delays don't qualify for a refund.
Damaged or incorrect items
We personally inspect every piece before it ships. If your order arrives damaged, defective, or incorrect, email hello@ohpaddi.com within 2 days of delivery with your order number, a description, and photos, and we'll make it right, repair, replacement, or refund as appropriate.
Your rights
Nothing in these terms limits your rights under Australian Consumer Law. Our products come with guarantees that cannot be excluded, including that goods are of acceptable quality and match their description.