We thought you might have a few questions
If you can’t find the answer to your questions below or want to learn more about us, please fill in the contact form or write to us directly at hello@ohpaddi.com
Ordering & Payment
Choose the 50% deposit option at checkout and we'll begin making your piece once your order is confirmed. The remaining balance isn't due until your furniture is almost ready to leave our workshop. We'll send you an email beforehand, and the final payment will be automatically processed 48 hours before dispatch using the payment method you selected at checkout.
Every piece is made to order in our Brisbane workshop, so production begins after your order is placed. Throughout the process, we'll keep you updated via email, including when your piece is nearing completion, when the remaining balance is due (if you chose the deposit option), and when your order has been dispatched. Once it's on its way, we'll provide tracking details or delivery information depending on the courier.
Because every piece is made to order, changes and cancellations are only available within 48 hours of placing your order. After this time, materials have typically been ordered or production has begun. If you need to make an adjustment, get in touch as soon as you can and we'll always do our best to help.
Customisations & Priority Service
Yes we do, we love making pieces that are more customised to your home, email us at hello@ohpaddi.com or fill our contact form to get started
Yes we do, whether it's listed on our colour references or something completely new, we can apply any colour to any piece. Email us at hello@ohpaddi.com for more info.
Around 8–9 weeks plus delivery.
Yes we do! We have a priority service for those that need an Oh Paddi piece quicker, please email hello@ohpaddi.com to organise.
Shipping
Shipping costs can vary depending on your location. Pop the piece you're after in your cart and go to the checkout, the shipping cost will generate there.
All our pieces arrive separated, legs separate from the top. We provide the instructions and necessary screws to assemble.
Once your order has been dispatched, you will receive an email with your tracking information.
Below is an estimate of delivery to different regions following dispatch.
1-3 business days: Metro NSW, VIC, QLD, SA & ACT.
3-5 business days: WA, NT & TAS
3-5 business days: Non metro NSW, Vic, QLD & ACT
3-10 business days: Outside Australia
Yes, we ship worldwide
You can find more details on shipping services here
If your tracking number is not displaying any information, it may be because no new delivery scans have taken place. We usually recommend waiting 24 hours after receiving your tracking number for delivery information to be recorded by our delivery partners.
If it’s been longer than 24 hours, please don’t hesitate to reach out to us so we can look into it for you.
Material & Care
Our painted furniture is crafted from premium AA-grade MDF and finished in a durable 2-pack polyurethane. Our bases also incorporate solid timber where required for additional strength and stability.
Taking care of your piece is easy, check out the Care Guide for more information.
We offer a 2-year warranty on all Oh Paddi pieces, check out our Warranty page for more information.
We don't have a showroom, but we know choosing a colour online can feel tricky. We do our best to photograph every piece as accurately as possible using natural lighting, however colours can appear slightly different depending on your screen settings and lighting. If you're deciding between a few shades, feel free to get in touch and we'd be happy to help guide you.
Our furniture can be used in a variety of commercial applications. If you're looking to have an Oh Paddi piece in a hospitality setting please reach out before purchasing.